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Customer Service

Returns Policy:

Refunds are at management discretion/exceptional circumstances due to the nature
of the products.

Your satisfaction is important to us. However, because of the personal nature of our products an exchange service is not available. Please choose carefully before you buy. If a product has a manufacturing defect, then you should return that product to us for a refund. Please read through the following steps carefully if you wish to return goods to us.

1) To return a defective product, you must return the product within 30 days of purchase.

2) You should email us at shop@solarstone.co.uk

3) You should then return the goods, with all packaging, to our warehouse at

Returns:

Solaris / Insatiable
Po box 729
Tweedale
Madeley
Telford
Shropshire
England
TF75WA

Please mark the package with the word "Return" and the return number clearly
labelled on the outside of the package.

4) Please include a brief note detailing the nature of the defect and the transaction number for your order. Our warehouse will then examine the product and if it is found to be defective you will be refunded.

MP3: All MP3s sold in our store are encoded from the original WAV masters.
LCD: All CD Singles sold in our store are manufactured (burnt & printed) on demand and arrive in transparent plastic sleeves.